Refund Policy (C&S)

Return and conditions

Regular priced items are eligible for return or exchange within 30 days of the purchase date.

To initiate a return or exchange, the following conditions must be met:

• • The item was purchased in one of our stores or through our official website
  • The purchase was made within the last 30 days.
  • The item is in good condition and unworn (if applicable).
  • The item includes all original tags, packaging, and proof of purchase.

How to return an item

Items can be returned either in-store or by mail. If you prefer to return an item by mail, please follow these steps:

• • Email us at shop@codyandsioux.com to request a return.
  • Include your order or transaction number and the reason for the return in your email.
  • Once your request is approved, ship the item to our flagship store at the following address:

Alberta Boot Company

121 10 Ave SE

Calgary, AB T2G 0V8

Canada

Once we receive your item, we will inspect it to confirm its condition and eligibility for a refund. If approved, your refund will be automatically issued to your original method of payment.

Please note:

• • Refund processing may take 3–5 business days depending on your card issuer or payment provider.
  • Original shipping fees are non-refundable.
  • Return shipping costs are the responsibility of the customer, except in cases involving warranty issues.
  • We are unable to refund customs or import fees, as these are collected by your country’s tax authority.

Damage and Warranty

Please inspect your order upon receipt. If there is any damage or defect, contact us immediately, and we will assess the issue and work to make it right.

Exceptions / non-returnable items 
The following items are final sale and not eligible for return or exchange:

• • Custom products, including special orders and personalized items
  • Gift cards
  • Hygiene-related items, such as bodysuits and soaps

Contact Us

For any question, you can contact us at shop@codyandsioux.com or +1- (403) 263-4623